ZOGIE'S HAIR COLLECTION
Frequently Asked Questions
Find answers to our most commonly asked questions about delivery, collections, wigs, hair types and customer support.
Any hair listed as available on our website is in stock and ready to ship. Orders placed before 1pm Monday–Friday are dispatched the same day via Royal Mail Special Delivery Guaranteed by 1pm.
If you’d like to collect your wig the same day, contact us via WhatsApp, Instagram DM, or email and we’ll arrange collection where possible.
Yes. Our Same Day Collection features signature styles that are already made and ready to ship. The wig you receive will match the style shown on the product page.
As each wig is handmade and customised, there may be slight variations, however the overall style, cut, colour and finish will remain consistent.
Yes. We currently operate from a collection location in South London rather than a retail store.
If you’d like to view any in-stock wigs or hair before purchasing, please contact us to arrange an appointment.
Our Same Day Collection consists of ready-to-ship wigs that are already customised, styled and available immediately.
Our Made For You Collection consists of wigs that are created specifically for you after purchase and require additional processing time.
We offer Raw Vietnamese Hair, Raw Burmese Hair, Cambodian Hair and Premium Vietnamese Virgin Hair.
Each hair type offers its own unique characteristics, allowing you to choose the option that best suits your styling preferences.
For enquiries, advice, product recommendations, collection requests or order support, you can contact us via Email, WhatsApp on 07405 415199, or Instagram DM.
We aim to respond within 10 minutes during business hours.
