Refund policy

Updated: 14th Jan 2024

At Zogie’s Hair Collection, we are deeply committed to delivering hair extensions of the utmost quality, carefully curated for your absolute satisfaction.

WIG UNITS

Due to hygiene and health and safety laws, we do not offer refunds or returns for pre-made wig units.

Specifications of the wig size must be taken accurately, as the unit is made according to the measurements provided (e.g., wig cap size). Please note: we are not responsible for inaccurate measurements resulting in the unit not fitting.

LACE SYSTEMS + BUNDLES

Refunds are only available within 14 days of receiving your order. To be eligible for a refund, the hair must be in the condition it was sent to you in — untampered, unused, unworn, and with the original ZHC tag attached.

If your request is successful, you’ll be provided with a return address. Once we receive the order in the condition stated above, we will either offer an exchange, create an equivalent store credit, or issue a refund to the original payment card (if eligible).

Please note: Refunds are available on bundles including bulk human hair bundle and lace systems; however, if you have chosen to have any of these items:

  • Custom dyed to a different colour, or

  • Made with a custom wave pattern that is not listed on our website but can be created based on your request,

this will be classified as a custom order. As the hair has been made to your specific request, we will be unable to accept it for return.

In addition, once a custom order is placed — whether it’s for a custom wig or a custom bundle/bulk human hair/closure/frontal (e.g., colouring, specific styling, alterations) — it is processed the next working day. As these items are made specifically to your requirements, cancellations are not possible once processing has begun. Please be certain before placing your order.

For efficiency and security, we advise using Royal Mail Signed For service or Special Delivery for your own protection if in the United Kingdom. Signed For / Tracked service your local Postal / Shipping Organisation offers if the outside UK. Please note, it is the customer’s responsibility to pay the return postage. Please note, we cannot accept responsibility for any product that is not received in our returns centre, please retain your proof of return, so you can dispute delivery with the courier used. If you send a parcel untracked and we do not receive the parcel, we cannot accept liability for the missing parcel and will not be able to process your return. Please note that with returned items, we deduct £8 from the total for the restocking fee.